Refund policy

All sales are final. We will accept requests for exchange or refund if we have not shipped your order yet. We accept returns for refund or exchange for items damaged in transit. To complete your return, we require a receipt or proof of purchase.

To be eligible for a refund or exchange, you must first email us within 7 days of receiving your package at shopearthtoned@hotmail.com to alert us of the damage, then return the damaged item to us. Upon receipt of the damaged item we will ship out a replacement, if available. If a replacement is not available we will refund the full purchase price of your item.

Damages and issues

Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Exceptions / non-returnable items
Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.

Certain situations where no refunds are granted: Any item not in its original condition, is damaged or missing parts for reasons not due to our error.

Unfortunately, we cannot accept returns on sale items or gift cards.

Exchanges

We only replace items if they are damaged. If you need to exchange it for the same item, send us an email at shopearthtoned@hotmail.com and return your item to us. The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

Refunds (If Applicable)

We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method. Please remember it can take some time (ideally up to 7 business days) for your bank or credit card company to process and post the refund too.

Late or Missing Refunds (If Applicable)

If you haven't received a refund yet, first check your bank account again. Then contact the credit card company, it may take some time before your refund is officially posted. Next contact your bank. There is often some processing time before a refund it posted. If you've done all of this and still haven't received your refund yet, please contact us at shopearthtoned@hotmail.com.

Shipping 

To return your product, you should contact us prior to shipping the item.

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of the original shipping price will be deducted from your refund.

Depending on where you live, the time it may take for your exchanged product to reach may vary. If you are shipping over $75 worth of products, you should consider using a trackable shipping service or purchase shipping insurance. We don't guarantee that we will receive your returned item.

Lost or Stolen Packages

Earth Toned is not responsible for lost or stolen packages confirmed to be delivered to the address entered for an order. Upon inquiry, we will confirm delivery to the address provided, date of delivery, tracking information and shipping carrier information for the customer to investigate. Filing a claim with the shipping carrier will be your best bet.